🌍 Every item is made especially for you once you place your order
This means we only produce what’s needed - reducing waste, avoiding excess stock, and keeping things more sustainable. Your order is printed and fulfilled locally in South Africa through our trusted production partner based in Johannesburg.
📏 Please Check the Size Guide Before Ordering
Before placing your order, please double-check our size guides carefully. Because each piece is custom made, we’re unable to offer standard size exchanges for incorrect sizing. That said, if something goes wrong, reach out - we’ll always help to ensure you have the best fitting item and are happy :)
📦 Damaged or Defective Items
If you receive an item that is damaged, defective, or has a printing error, let us know within 30 days from receipt so that we can organise a replacement or a refund.
To streamline this, follow the steps in this link (preferred) or send an email shop@teganphillips.com with the following details:
- Subject: SOUTH AFRICA: CUSTOMER QUERY
- Your order number
- A clear photo of the damaged or defective product
- A brief description of the issue
Once we have all the info, we will arrange for a replacement or refund for you:)
🇿🇦 Refunds
We will process refunds using your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed and you haven’t received your refund, please contact us via the contact link or at shop@teganphillips.com
❤️ Questions?
If you have any questions or concerns about your order, feel free to reach out to us using this link or email shop@teganphillips.com
We're happy to help!