Every item in this shop is made just for you when you order, thanks to our Print on Demand fulfilment partner who ships from Johannesburg, South Africa.
That means:
Got questions? You’re in the right place. Here we go:
📦 Questions About Your Order
Since everything is made on demand, We don’t have stock to swap. BUT:
Totally doable — as long as your order hasn’t shipped yet.
Please use the contact form or email shop@teganphillips.com and include:
- Your new address
- Your order number
If it’s already on the move, we can check what the courier can do!
You’ll get it by email as soon as your order ships. Can’t find it?
Check your spam or promotions folder.
Still nothing? Please complete the contact form or email shop@teganphillips.com.
If it’s been more than 10 business days since it shipped, let me know.
Sometimes couriers take the scenic route. I’ll investigate and help chase it down.
This usually means the courier couldn’t reach you or deliver safely.
Check your tracking link - it should let you:
Need more help? Complete this contact form or email us at shop@teganphillips.com and we will troubleshoot with you.
We only manufacture the product once the order has been placed. This means that we do not hold stock :(
Complete this form, or send us an email at shop@teganphillips.com and we will make a plan:)
Ugh, I’m so sorry. That’s not okay.
Please complete this form and we will sort you out ASAP!!
You may also email shop@teganphillips.com
🚚 Shipping & Delivery
No, we are fully online - But, if you are keen to stock our products, please send us a message here
Everywhere in SOUTH AFRICA :)
Fulfilment: 4–5 business days
Shipping: 2-4 business days (depending on location)
⚠️ Heads-up: Holidays and busy seasons can cause delays (yes, December, we’re looking at you).
You will receive an email once your order is despatched, this may take 2-5 days since your order is being made from scratch!
Not if you are ordering within South Africa.
If you are outside of South Africa, have a look at our international shop: www.teganphillips.com
🎨 Questions About Products & Designs
I wish I did! Unfortunately, my supplier only offers certain size ranges for now, but I am PESTERING them about it so stay tuned!
I’m always on the lookout for inclusive options, so feel free to email product requests using this form.
Maybe! Some combos aren’t available due to product limitations, but if it’s possible, we’ll make it happen. Just ask.
We don’t offer fully custom commissions - but we love hearing ideas. If enough people request something, we might just make it!
Send thoughts here.
Amazing. Email us with your idea - We keep a running list of requests for future drops.
Shop@teganphillips.com
YES. What an honor. You can buy the designs for tattoo, send us a mail shop@teganphillips.com.
🧵 How This Shop Works
Because we can’t do direct swaps, we offer a trust-based discount code if you need to reorder a different size or fix a mistake.
Absolutely. If you're looking to create your own print-on-demand shop, send us a message! We are working on a resource to help others do exactly that.
🧠 Other Questions
Yes! Email us with the details and I’ll set something up: shop@teganphillips.com.
Yes, always. Just ask. No questions, no guilt - we trust you.
YES! we are keen to offer wholesale. Got a shop or event in mind? Let’s chat.
