FAQ - aka Everything You Might Wonder About This Shop

💃 Made for you!

Every item in this shop is made just for you when you order, thanks to our Print on Demand fulfilment partner who ships from Johannesburg, South Africa.

That means:

  • Less waste 🌍
  • More flexibility 🌎
  • And yes - we can keep sending you awesome stuff even when we are halfway up a mountain on a bike 🚴‍♀️

Got questions? You’re in the right place. Here we go:

📦 Questions About Your Order

🌀 Can I cancel my order?

Since everything is made on demand, We don’t have stock to swap. BUT:

  • If you reorder the correct size, We will give you a trust-based discount code to help ease the pain.
    Complete this form and we will hook you up or email shop@teganphillip.com
📦 I want to change my address.

Totally doable — as long as your order hasn’t shipped yet.

Please use the contact form or email shop@teganphillips.com and include:

- Your new address
- Your order number

If it’s already on the move, we can check what the courier can do!

🕵️ Where’s my tracking number?

You’ll get it by email as soon as your order ships. Can’t find it?

Check your spam or promotions folder.

Still nothing? Please complete the contact form or email shop@teganphillips.com.

🚚 My order hasn’t arrived…

If it’s been more than 10 business days since it shipped, let me know.

Sometimes couriers take the scenic route. I’ll investigate and help chase it down.

📉 The tracking link says “failed delivery attempt” — now what?

This usually means the courier couldn’t reach you or deliver safely.

Check your tracking link - it should let you:

  • Reschedule delivery
  • Find your nearest pickup point

Need more help? Complete this contact form or email us at shop@teganphillips.com and we will troubleshoot with you.

🔁 I ordered the wrong size. Can I exchange it?

We only manufacture the product once the order has been placed. This means that we do not hold stock :(

Complete this form, or send us an email at shop@teganphillips.com and we will make a plan:)

💔 My order arrived broken or damaged.

Ugh, I’m so sorry. That’s not okay.

Please complete this form and we will sort you out ASAP!!

You may also email shop@teganphillips.com

🚚 Shipping & Delivery

Do you have a physical shop in South Africa where I can pick up my order?

No, we are fully online - But, if you are keen to stock our products, please send us a message here

✈️ Where do you ship to?

Everywhere in SOUTH AFRICA :)

📦 How long does it take?

Fulfilment: 4–5 business days
Shipping: 2-4 business days (depending on location)

⚠️ Heads-up: Holidays and busy seasons can cause delays (yes, December, we’re looking at you).

🔗 Where’s my tracking link?

You will receive an email once your order is despatched, this may take 2-5 days since your order is being made from scratch!

💰 Will I pay customs or import taxes?

Not if you are ordering within South Africa.
If you are outside of South Africa, have a look at our international shop: www.teganphillips.com

🎨 Questions About Products & Designs

Why don’t you have smaller sizes?

I wish I did! Unfortunately, my supplier only offers certain size ranges for now, but I am PESTERING them about it so stay tuned!

I’m always on the lookout for inclusive options, so feel free to email product requests using this form.

Can I get X design on X product?

Maybe! Some combos aren’t available due to product limitations, but if it’s possible, we’ll make it happen. Just ask.

Do you do custom products?

We don’t offer fully custom commissions - but we love hearing ideas. If enough people request something, we might just make it!
Send thoughts here.

I have a product request...

Amazing. Email us with your idea - We keep a running list of requests for future drops.
Shop@teganphillips.com

Can I get a tattoo of your design?

YES. What an honor. You can buy the designs for tattoo, send us a mail shop@teganphillips.com.

🧵 How This Shop Works

What is a Print on Demand shop?
  • We work with a fulfilment partner company, who works with lots of creators like us to turn our ideas into real products. They have a fulfilment centre in Johannesburg and when somebody places an order, they manufacture the garments and print the design onto the blank product.
  • This means there’s no warehouse or leftover stock - which also means zero waste.
  • However, sometimes this will mean orders can take a bit longer than shops that carry stock.
What are the benefits of this system?
  • More sustainable
  • No overproduction
  • Allows us to keep creating - even when we are off adventuring
  • Lets us offer more variety without needing a storage unit full of garments or things 😅
What do you offer instead of exchanges?

Because we can’t do direct swaps, we offer a trust-based discount code if you need to reorder a different size or fix a mistake.

Could you help me set up a shop like this?

Absolutely. If you're looking to create your own print-on-demand shop, send us a message! We are working on a resource to help others do exactly that.

🧠 Other Questions

Can I get a bulk discount for a group? (Yes!)

Yes! Email us with the details and I’ll set something up: shop@teganphillips.com.

Can I get a discount because I can’t afford the full price? (Yes!)

Yes, always. Just ask. No questions, no guilt - we trust you.

Do you do wholesale sales?

YES! we are keen to offer wholesale. Got a shop or event in mind? Let’s chat.